Feedback & Research

Collect Valuable Feedback with Smart Surveys

Design and distribute professional surveys in minutes. Whether you are measuring customer satisfaction, conducting market research, or gathering employee feedback, our survey module gives you the tools to collect and analyse responses at scale.

Key Features

A powerful survey platform that makes it easy to design, distribute, and derive insight from any kind of feedback.

Drag & Drop Survey Builder

Build surveys visually by dragging question blocks onto the canvas. Reorder pages and questions instantly, apply your brand colours and logo, and preview the survey exactly as respondents will experience it — all without writing any code.

Multiple Question Types

Choose from multiple choice, checkboxes, dropdown lists, rating scales, NPS scores, Likert scales, short text, long text, date pickers, and file upload questions. Mix and match types across sections for maximum flexibility.

Conditional Logic & Branching

Show or hide questions and pages based on previous answers. Branching logic creates a personalised survey path for each respondent, reducing irrelevant questions and improving completion rates significantly.

Anonymous & Named Responses

Choose whether respondents must log in before completing a survey or can respond anonymously. Anonymous mode is ideal for sensitive employee feedback, while named responses are better for customer satisfaction tracking tied to CRM records.

Response Analytics & Charts

As responses come in, the analytics dashboard updates in real time with bar charts, pie charts, and score averages for each question. Filter results by date range, respondent segment, or custom attribute to uncover deeper insights.

Export to Excel / PDF

Download all individual responses as an Excel spreadsheet for custom analysis, or export a summary report as a branded PDF to share with stakeholders. Scheduled exports can be sent automatically to designated email recipients.

How It Works

From survey design to actionable insights in three focused steps.

1

Build Your Survey

Use the drag-and-drop editor to build your survey from scratch or start from a template. Add your question types, configure conditional logic, apply your branding, and set a completion message or redirect URL.

2

Share via Link or Embed

Generate a shareable link to distribute via email, social media, or SMS. Alternatively, embed the survey directly on your website or within a CRM email campaign using a simple iframe snippet.

3

Analyse Responses in Real Time

As responses arrive, charts and summary statistics update immediately. Drill into individual responses, apply filters, identify trends, and export your findings — all from the live analytics dashboard.

The Insights You Need, When You Need Them

Stop guessing what your customers and employees think. Build a survey today and let the data guide your decisions.